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Tips for using Depop

Depop is an online marketplace where you can sell your old stuff and buy other people's old stuff. (Nobody hire me to be a Depop saleswoman because I did not make that sound appealing.)

I've been using Depop for quite a while now and it's really useful for when you're doing a bit of a clear out. Personally, I hate just throwing away old clothes that are still perfectly usable. Where possible, I'll donate them to charity, but you know what they say - one man's trash is another man's treasure.

If you went through your wardrobe now, I guarantee you'd find at least a few items that you could easily part ways with. Why not make a little extra cash from them instead of letting them gather dust in your closet?

Before we dive in to my Depop tips, this post is totally #notspon, I just thought I'd help anyone who wants to try out the app but doesn't know where to start!

Photograph carefully

First things first, I find Depop to be very similar to Instagram - both in the way their feeds are laid out and also the need to have very aesthetically pleasing images. Unlike eBay, where you can sell stuff without the need for a professional photography set-up, the best way to get your listings noticed on Depop is by taking beautiful pictures.

In my experience, bright pictures in natural lighting work wonders - even better if you can manage to get the full item in the picture. I've also noticed that people tend to be more interested if you include at least one image of the item actually being worn, so if you're comfortable and able to do that, I'd highly recommend it.

If you're wanting to edit your photos before you post them to Depop, I'd recommend doing this in another app as Depop's editing features are limited and not that great. It's also useful to note that Depop only allows you to upload four pictures to a listing, so make sure if there are flaws or things to note about your item, that you get these photographed too.

Be completely honest

Buying things that are secondhand is always a risk, because you don't really know what condition something is in until it arrives. Some people are quite good at concealing flaws in images.

My advice is just to be honest. If something is an 8/10 quality, let this be known. But you should also reflect this in the price. If there is a small hole in the item, take a picture and point it out in the caption. If you've ever been vintage shopping, you'll know that the majority of the stuff in those shops have holes, stains, marks, fraying hems etc etc... But people still buy them! Just because something is a little loved and a little worn doesn't mean it won't sell, you just have to be honest about the condition and be fair in the pricing.

Expect hagglers

No matter what price you list something for, be prepared for at least three people to private message you trying to haggle the price. I mean, you can't blame them - it's definitely a don't-asp-don't-get situation, but there's no shame in saying no to them (politely).

I once listed a jumper that was brand new, with tags, never worn for 50% off the retail price. I still then had people messaging me saying "I'll give you £3 for it and take it off your hands" like they were doing me a favour!

I find it's best to list my items at a couple of quid more than I actually expect for them, because then people will think they've got a good deal if you agree to sell it for a bit less than your original asking price. Don't feel pressured to sell something dirt cheap if you think it's worth more, though. Someone will come along eventually who would be happy with your price, it's just a case of waiting.

Keep open communication

Communication is key on Depop and you'll find that people really respect you for it. In this age, we want everything now now now, so when someone has bought an item from you they half expect it to land in their laps instantly.

In your bio or listing, you are welcome to specify how long people should expect shipping to be - I've seen tons of accounts who don't promise dispatch until one or two days after purchase. Whatever the case may be, it's always best to use some courtesy and keep your buyers informed.

When someone has purchased an item, I like to message them straight away and give them a ballpark idea of when the item will be posted. When I have shipped the item, I send them another message to let them know, including the tracking number of the parcel. Usually, when it arrives safely, they'll leave you some feedback. If you don't hear off them in a few days, I'd send them a message just making sure the item arrived and they were happy with it. This usually reminds them to leave you a review.

Send everything tracked or signed for

It might seem obvious, but the only way to protect yourself as a seller is to post everything either tracked or signed for. The postage costs are higher, but it's worth it for the security.

A while back I sold something on Depop to a girl but the parcel was returned to me, as the address she'd supplied was incorrect. I let her know this and, just because I was feeling generous, I offered to post it out again to her for free. I did so, but in the interests of getting the item to her quickly, sent it first class with no tracking. I received a proof of postage but misplaced it in the meantime.

The girl then filed a dispute against me through Depop and Paypal and in the end I was forced to give her the money back, even though I did ship the item. As I misplaced my post office receipt, I had absolutely no proof of ever posting it to her. I'll be honest and say I do think she was lying, as the first time the package didn't reach her, they sent it back to me using the return address I'd put on the parcel. If the package didn't reach her the second time, why wasn't it returned to me again?

Anyway, to cover your own back, send it signed for and keep. your. receipts.

Always include a return address

Following on from the above point, just in case anything does go wrong, always include a return address on the package. I usually just put a condensed version of my address (house number, street, postcode) on the back of the parcel and specify it as 'sender'. This way, the item can be returned to you instead of ending up in Royal Mail's incinerator. 

Have you ever used Depop?
Do you have any tips to add?

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